NGO Database

List of organizations

Line of Attention Against Gender-Based Violence 900 900 120

Description: It is a service of permanent attention against sexist violence. It’s free and confidential and works every day of the year, 24h. It can be accessed by telephone and email, and it deals with the demands related to any form of violence against women, such as requests for information from women living in situations of violence, about resources in Catalonia regarding assistance to violence against women, requests for advice on possible actions to be taken in a situation of violence against women, coming from individuals and/or professionals.

The line 900 900 120 also acts in cases of activation of the Service of intervention in serious crisis in the field of sexist violence (24h / 365 days a year), coming from any City Council and County Council, with the prior consent of the woman assaulted or their family environment.

It has professionals, lawyers and psychologists who can contact emergency services, if necessary.

 

Services provided:

- Telephone and online support

- Attention 24 hours a day, 365 days a year

- Information for women victims of gender violence and their environment

- Information on resources and rights of victims in employment, etc.

- Specialized legal advice

- Telephone service in 124 languages.

 

Contact information:

Website: dones.gencat.cat/ca/ambits/violencia_masclista/recursos_atencio/telefon_900/

Email: 900900120online@gencat.cat

Phone number: +34 / 900900120

Phone 016

Description: The Ministry of Health, Social Services and Equality, through the Government Delegation for Gender Violence, provides the Telephone Information Service and Legal Advice on Gender Violence, through the telephone number of abbreviated dialing 016.

 

Services provided:

- Telephone and online support

- Attention 24 hours a day, 365 days a year

- Attention inquiries from all over the territory

- Referral of emergency calls to 112

- Information for women victims of gender violence and their environment

- Information on resources and rights of victims in employment, etc.

- Specialized legal advice

- Telephone support in 52 languages

 

Contact information:

Website: http://www.violenciagenero.igualdad.mpr.gob.es/informacionUtil/recursos/telefono016/home.htm

Email: 016-online@msssi.es

Phone number: +34 / 016

People with hearing and / or speech disabilities can communicate with 016 through the following means:

• Text phone (DTS) through the number +34 / 900 116 016

• Telesor service through the Telesor website. In this case, an Internet connection is required. https://www.telesor.es

Derivation of calls made by minors to the ANAR Help Phone for Children and Adolescents: +39 / 900202010

Derivation of calls related to the trafficking of women and girls for the purpose of sexual exploitation at the telephone number of the Ministry of the Interior: +39 / 900105090